FAQs

1. What services do you offer as a freight forwarding company?
We provide a range of services including international shipping, customs clearance,
warehousing, and logistics solutions.

2. How do I track my shipment?
Our system will generate updates to you on status and location of your cargo. You can also track your shipment by reaching out to our agents .

3. What are your shipping rates?
Shipping rates vary depending on the weight, dimensions, destination, and shipping method. Please contact us for a customized quote for your specific shipment.

4. How long does shipping typically take?
We aim for 7 days. Shipping times vary based on the destination, shipping method, and any customs clearance processes. We provide estimated delivery times for different routes and services.

5. What items are prohibited for shipping through your company?
Prohibited items include hazardous materials, illegal substances, weapons, perishable goods, Perfumes, Alcohol, Flammable Liquids, Aerosols, Spray Cans, Batteries, Aftershave, Sanitisers, Firearms, Replicas, Sharp Items, Lighters, Sex Toys, Drones, Toy Drones, and any items restricted by local or international regulations.

6. What happens if my shipment is lost or damaged?
In the event of loss or damage during shipping, you can file a claim following our specified claim procedures. Our team will assist you through the process.

7. How do I prepare my cargo for shipping?
We have packaging guidelines that outline how to properly pack and label your cargo to ensure safe transport. Our team can also provide assistance in this regard.

8. Can I ship oversized or irregularly shaped items with your company?
Yes, we can handle oversized or irregularly shaped items. Contact us to discuss the specific requirements and arrangements for shipping such items.

9. Are there any hidden fees to be aware of?
We are transparent about our fees and charges. Any additional fees, such as storage fees or customs duties, will be communicated to you upfront.

10. What customs documentation do I need to provide for international shipping?
You will need to provide commercial invoices, packing lists, and other relevant customs documentation. Our team can guide you on the specific requirements.

11. Do you offer door-to-door delivery services?
We offer shipment servicves from our warehouse in Dubai to our warehouse in Harare. Any additional movement of your shipment beyond this point, including delivery to your specific address, will incur an extra charge based on the distance or destination. Your cargo will be picked up from our warehouse and delivered to the final address as requested.

12. Can I change the recipient name once the shipment is in transit?
Changes to the recipientmay be possible but are subject to additional charges and approval. Contact our customer service team for assistance with address changes.

13. What is the difference between air freight and sea freight?
Air freight is faster but more expensive, while sea freight is more cost-effective for large volumes but has a longer transit time. We can help you determine the best option for your needs.

14. How do you handle customs clearance for international shipments?
Our team is experienced in customs clearance procedures and will ensure that all necessary documentation and processes are completed to facilitate smooth clearance of your cargo.

15. Are there any weight or size restrictions for shipments?
Yes, weight and size restrictions depend on the selected shipping method and the destination. The maximum weight per box is 30kg.

16. Can I schedule a pickup for my shipment?
Yes, you can schedule a pickup for your shipment at a time and location that is convenient for you. Please note that an additional fee will apply. Our team will coordinate the pickup and ensure your cargo is transported safely to our facility.

17. What happens if my shipment is delayed?
Delays may occur due to unforeseen circumstances such as weather, customs clearance, or transportation issues. We will keep you informed of any delays and work to minimize any impact on your shipment.

18. How can I contact customer support for assistance?
You can reach our customer support team via phone ( Dubai +971585952185 and Zim +263771709373 ), email (info@kumbacargo.com), or live chat on our website (www.kumbacargo.com). Our representatives are available to address any queries or concerns you may have.

19. What are the payment methods accepted for shipping services?
We accept various payment methods including credit/debit cards, bank transfers, and online payment platforms. Our invoices will provide details on how to make payment for our services.